Frequently Asked Questions
Everything you need to know about Gel Ball Undercover
What is a gel blaster and how does it work?
A gel blaster is a toy launcher that fires hydrated super-absorbent polymer beads, known as gel balls. These balls are 95% water, biodegradable, and burst upon impact, leaving no mess and requiring minimal cleanup.
How long do I need to soak the gel balls before use?
For optimal performance, gel balls should be soaked in clean water for at least 4 hours. Ensure they are fully submerged to reach their full 7-8mm size; failure to do so may result in feeding issues or poor firing range.
Do you offer nationwide shipping?
Yes, we ship across the country. However, please check your local state and territory regulations regarding gel blasters before purchasing, as laws vary by region.
What is your return policy for faulty items?
We offer a 30-day warranty on all our blasters. If your item arrives with a manufacturing defect, please contact our support team with your order number and video evidence of the fault to initiate a replacement or repair.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Zip.
How should I maintain my gel blaster?
To ensure longevity, always disconnect the battery when not in use, clear any remaining gel balls from the magazine and barrel after play, and apply a small amount of silicone oil to the O-rings and seals periodically.