Returns & Exchanges
At Gel Ball Undercover, we want to ensure you are completely satisfied with your tactical gear and blasters. If your purchase isn't quite right, we offer a straightforward 30-day return policy for unused items in their original packaging.
Check Eligibility
Ensure your item is in its original, unopened packaging and has not been used or modified in any way.
Contact Support
Email our customer service team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items and clearly write your RMA number on the outside of the box before shipping it to our designated returns center.
Processing and Refund
Once our technicians inspect the return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing